Improve utility customer services and engagement

Get our unique Self-Service Portal and mobile app for utilities to empower your customers with complete control over their preferred and used energy services. 

KEY CHARACTERISTICS

Configurable layout

Customizable design

User-friendly UI

Responsive design

Mobile app

Secure Sign-Up /Log-In

Integration with other systems

Features

User account and enrollment

Improve client relationships and optimize your customer support processes with our adaptable utility Self-Service Portal for both business and residential users. It’s designed to completely align with your website and your business needs, and can be smoothly integrated with other existing systems. 

  • Microservices architecture
  • Drives website traffic and customer recommendations
  • Offered with a mobile app for your convenience
  • Suitable for multiple home services: gas, electricity, water, broadband, mobile, fixed telephony, TV, insurance, property management etc.

Features

Smooth utility services management

Your customers can view their utility services contract, energy usage information and can also modify their tariff plans depending on their preferences.  With a build-in dashboard your customers can also effortlessly submit manually their meter readings in the system and manage their profile information at any time.

  • Portlets with my Readings, my Plans, my Usage and my Bills designed with Microservices architecture
  • Automatic entry of smart meter readings
  • Promotions and other offerings

Features

Utility bills and payments

Improve customer experience by providing real-time balance overview to your clients. Invoices and payments history is made visible in order to provide clients with higher services transparency. Reduce your utility business’ help desk costs by giving your users complete access to their account information.

  • Automated online requests and notifications
  • Auto prepopulation of fields
  • Easy customer support

Features

A personalized utility environment for users

Reduce help-desk costs and empower your customers with the ability to request more utility services from your company at any time. Set up a user-friendly experience in the Self-Service Portal for your users by configuring portlets and modifying widgets to their demands. Admin users have full capabilities to offer a simplified access to clients to relevant information so they can resolve issues faster and keep customers happy and loyal.

Win customers to gain revenues

Improve your company’s performance with qualitative customer services using a simple front-end utility solution. Adopt a personalized customer approach to promote more energy and utility services to your clients with Methodia’s Self-service portal and mobile app. Our know-how and 10+ years of specialized market experience will help you excel your business in utilities and home services verticals.

OUR OFFERING

Exceed customer service expectations

Our intuitive customer-driven utility Self-service product comes with a compelling price model and extensive capabilities to digitally transform your business status. The portal and mobile app will help you boost higher engagement levels among your clients and obtain valuable customer insights into service preferences and demands. Get only what your company needs to drive more business opportunities and revenues in utilities.

See other fully configurable utility products for customer acquisition and management:

FULL-MANAGED SERVICES

Our cutting-edge utility solutions come with years of industry expertise

With strong industry credentials and the diversity of customers we’ve had over the years, we leverage our know-how, hands-on experience, and products to provide significant value for your business.

  • Match your budget & infrastructure needs
  • Full automation of order-to-cash business processes
  • Consultancy, Training & Localization needed for your success
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