Drive effective
customer engagement

Get our unique Self-Service Portal and mobile app for utilities to empower your customers with complete control over their preferred and used energy services. 

KEY CHARACTERISTICS

Configurable layout

Customizable design

User-friendly UI

Responsive design

Mobile app

Secure Sign-Up /Log-In

Integration with other systems

Features

Build a customer community

Improve client relationships and optimize your customer support processes and costs with our flexible utility Self-Service Portal.  Designed for both business and residential users, it can be smoothly integrated with other existing systems to align completely with your website and your business needs.

  • Microservices architecture
  • Drives website traffic and customer recommendations
  • Offered with a mobile app for your convenience

Features

Encourage meter readings submission

Your customers can make enquiries, view their utility services contract, keep track of energy usage and even modify their tariff plans depending on their preferences.  Reduce help desk costs by giving your clients access to submit meter readings and manage their profile information.

  • Dashboard with portlets: my Readings, my Plans, my Usage and my Bills
  • Automatic entry of smart meter readings
  • Promotions, news and other offerings

Features

Be transparent on invoices and payments

Improve customer experience by providing real-time balance overview to your clients. Invoices and payments history is made visible in order to help you build trust and provide clients with higher services transparency. 

  • Automated online requests and notifications
  • Auto prepopulation of fields
  • Easy customer support

Features

A personalized utility environment for users

Set up a user-friendly experience for your customers in the Self-Service Portal by configuring portlets and modifying widgets to their demands. For better navigation admin users have full capabilities to provide simplified access to relevant client information. Keep customers happy and loyal by allowing them to request more utility services and products from your company. 

  • Suitable for multiple services: gas, electricity, water, broadband, mobile, fixed telephony, TV, insurance, property management etc.

Win customers to gain more revenues

Improve your company’s performance with qualitative customer services using a simple front-end utility solution. Adopt a personalized customer approach to promote more energy and utility services to your clients with Methodia’s Self-service portal and mobile app. Our know-how and 10+ years of specialized market experience will help you excel your business in utilities and home services verticals.

OUR OFFERING

Improve customer service and reviews

Enable your customers to find the answers they seek at any time by providing them with our intuitive customer-driven Self-service product and mobile app. They come with a compelling price model and extensive capabilities to digitally transform your utility business and help you differentiate among the competition. The portal and mobile app will help you boost higher engagement levels among your clients and obtain valuable customer insights into service preferences and demands. 

Explore our other fully configurable customer engagement products:

FULL-MANAGED SERVICES

Our cutting-edge utility solutions come with years of industry expertise

With strong industry credentials and the diversity of customers we’ve had over the years, we leverage our know-how, hands-on experience, and products to provide significant value for your business.

  • Match your budget & infrastructure needs
  • Full automation of order-to-cash business processes
  • Consultancy, Training & Localization needed for your success
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