Rely on our expertise and focus on what you do best

Improve performance and profitability by trusting our utility retail knowledge. Couple technology with on-demand and outsourced services tailored to your needs.

Best practices and industry know-how at a fair price

Optimize your costs and improve operational capacity to drive utility business sustainability

Professional assistance for a profitable strategy

Boost your competitiveness with sufficient back-office and IT support


Expanding efficiently in energy retail

Evolving technologies have brought infinite possibilities and responsibilities for companies to manage. Keeping up with digital challenges creates significant costs for many enterprises, especially those supplying energy and home services to their technology-driven customers.

Hiring internal professionals or managing dedicated teams can be extremely expensive. But by relying on reputable external service providers many businesses can receive qualitative support and innovations at an affordable price.


Trust our business consultants to accelerate growth

Companies, such as established utilities and new market entrants, lacking sufficient internal resources and looking to enhance their market position, can rely on Methodia to provide them with their own customized package of fully managed or professional services. With expert outsourced support you can easily reduce costs-to-serve, optimize procedures, improve team productivity and smoothly expand your product portfolio in utility and home services.

Enhance your core business operations with Methodia’s utility support

  • Business processes outsourcing
  • Daily administrative tasks (human resources, payroll)
  • Billing and cash collection management
  • Customer data management
  • Account and asset management
  • Data flow process management
  • Service providers communications
  • Sales assistance
  • Business processes optimization
  • Project management
  • Risk management
  • Quality management
  • Recruitment
  • Performance and HR management
  • Security ISO 9001/27001 & PCI-DSS Certification
  • Technical support & Service desk (1st, 2nd and 3rd level support)
  • System administration & maintenance
  • Network management and monitoring
  • Applications management
  • Data backup and recovery
  • Data storage, warehouse and management
  • Reports and analytics
  • Security audits – vulnerability and penetration testing
  • User Identity (access rights) management
  • Custom software development and integration
  • DevOps at customer’s premises or in cloud (Microservices)
  • Custom BI, reporting tools and integration
  • Software quality assurance, support and maintenance
  • Online training resources
  • Standard trainings
  • Customized training program
  • Contact centre management for incoming enquiries (via phone, chat, email & social media)
  • Customer communications and relationship management
  • Cross-selling & Up-selling
  • Multimedia and print graphic design
  • Copywriting
  • Web design and optimization
  • Lead generation campaigns
  • Telemarketing
  • Customer experience management

Minimize risks and turn to our expert advice

Rely on our professionals, their utility market insights and skills to help you acquire more customers to your business, improve client reviews and increase satisfaction levels. 

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