B2B Customer Self-service portal to reinforce your reputation of a trustworthy utility supplier
Build long-lasting relationships with a growing number of B2B clients with improved communication, sense of control and security over their bills and services supported by our Customer Self-service portal
- 50% less calls and emails to support agents over meter reading submission
- 38% faster response time to customers and significant decrease in number of meter reading queries and disputes
- 55% increase of positive company’s reviews
KEY CHARACTERISTICS
Configurable layout
Customizable design
User-friendly UI
Responsive design
Mobile app
Secure Sign-Up /Log-In
Integration with other systems
Features
Improve your customer experience and satisfaction via easy to navigate interface
Single centralized view of all customer data: profile and contract information, current services, invoices and payments.
- Better control over customers’ data through dashboards per user role, and role-based views and permissions
- Convenient way to raise different types of enquiries
- Fully configurable and customizable dashboard
- Dashboard reports per time period
Features
Achieve invoice accuracy by more precised meter readings storage and management
Reduce support desk costs and manual workload using simplified meter reading form with predefined fields for your customer’s ease. Each submission displays the CO2 emissions saved by submitting readings online.
- Automatic display of last meter readings information
- Meter validation feature ensuring correct readings submission
- Grid readings view of all submitted meter reads
- Smart metering via automated meter reads (AMR)
Features
Detailed view of all financial documents
Improve user satisfaction by providing real-time balance overview. Invoices and payments history is made visible to help your customers track all their sites.
- Invoice history view and current balance information
- Bill documents download option
- Ability to make an online payment (third party integration)
Features
Fast and direct interaction with your company’s customer support representatives
Decrease response time, support desk costs and manual workload by using our online customer self-service support tool.
- Simple enquiry submission - drop-down menu with predefined topics
- Real-time notifications for enquires’ status
- Ability to filter by and download enquiries
- Options for email enquiries submission and automatic enquiry registration in supplier’s back-office system (third party integration)
Features
Create additional value to companies managing multiple sites or to your utility brokers and partners
Admin role to manage customers’ accounts, readings, enquiries. Our solution offers a dashboard with real-time reports based on BI engine
- Extended analytics of business processes and related customer behavior: enquiry reports, consumption reports etc.
- Ad hoc and scheduled reports
- Ability to search and filter sites by various criteria
- Ability to download invoices, reports
Features
Refine your financial planning with regular detailed reports on the spent and consumption
- Automated and scheduled reporting capabilities
- Ability to create and download custom reports based on different criteria
- Different types of reports that carry a detailed view of consumption based on different time periods
- Graphic representation of daily consumption reports
- Portfolio reports (all account or based on certain criteria)
- Query management reports
Win customers to gain more revenues
Improve your company’s performance with qualitative customer services using a simple front-end utility solution. Adopt a personalized customer approach to promote more energy and utility services to your clients with Methodia’s Customer Self-service portal and mobile app. Our know-how and 10+ years of specialized market experience will help you excel your business in utilities and home services verticals.
OUR OFFERING
Excel in the Competitive Utility Market
Digitalization of core self-service activities for business customers offers a significant opportunity for differentiation and competitive advantage. Providing your business clients with 24/7 reliable and fast access to their utility services and ability to send enquiries will boost customer retention and satisfaction. Promote sustainability by measuring and displaying the amount of CO2 emissions saved from digitalization of key customer interaction processes. We support easy integration with your existing systems and third-party software for successful communication between your internal and external systems.
Explore our other fully configurable customer engagement products:
FULL-MANAGED SERVICES
Our cutting-edge utility solutions come with years of industry expertise
With strong industry credentials and the diversity of customers we’ve had over the years, we leverage our know-how, hands-on experience, and products to provide significant value for your business.
- Match your budget & infrastructure needs
- Full automation of order-to-cash business processes
- Consultancy, Training & Localization needed for your success
