Impress your customers with speedy responses

Use a highly flexible solution to help you resolve issues swiftly and meet customer service regulations in energy and utility retail.

KEY CHARACTERISTICS

Configurable layout

Customizable design

User-friendly UI

Responsive design

Secure Sign-Up /Log-In

Integration with other systems

Features

A customer platform connected to all systems

Gain complete visibility on customer issues and requests with our portal designed for outstanding customer services. Developed uniquely for 1st level support, it’s completely flexible and has all capabilities to integrate with your existing systems from different software vendors: Billing, CRM, BI tools, Meter Data Management etc. The intuitive design comes with an affordable pricing model for energy retailers of any size.

  • One platform for complex customer interactions
  • Optimized customer support processes
  • A one-of-a-kind solution for any utility business

Features

Few clicks to customer data and bills

Make your support agents happy by giving them a solution they’ll enjoy using every day. With a build-in customizable dashboard your support specialists can quickly obtain full visibility on your customers’ energy services contracts, their tariff plans, invoices, payments and consumption information, helping them manage complaints and identify business improvement areas. Now it’s really easy to skyrocket client relationships, boost satisfaction levels and drive positive company reviews online: one integrated user-friendly platform for customer support will do the job!

  • Flexible Microservices design
  • Full transparency on core activities
  • Reduced help desk costs

Features

Resolve client issues and reduce churn

Save time and exceed customer service expectations by organizing your workflow and automating routine support tasks.  Put priority on exceptions management and urgent requests related to billing that require your timely reactions. Keep track of your support team’s performance and client communications. Find out how important customer issues are handled in your company and what can be improved.

  • Better responses to important issues
  • For increased client satisfaction and loyalty
  • Smooth complaints management

Retain customers with outstanding support services

Build an exceptional energy retailer image and enhance your performance with qualitative customer services. Resolve requests and manage complaints efficiently with a personalized approach using a simple front-end solution. Our know-how and 10+ years of specialized utility market experience will help you excel your business in home services verticals.

OUR OFFERING

Exceed customer service expectations

Get to customer information with just few clicks! Our user-friendly Customer Support Portal offers awesome capabilities to help you turn around your energy business’ services. It will help you speed up customer acquisition, boost loyalty and strengthen your market position among utility competition. And it comes with a compelling price model!

See other customer-centric utility products for remarkable business performance:

FULL-MANAGED SERVICES

Our cutting-edge utility solutions come with years of industry expertise

With strong industry credentials and the diversity of customers we’ve had over the years, we leverage our know-how, hands-on experience, and products to provide significant value for your business.

  • Match your budget & infrastructure needs
  • Full automation of order-to-cash business processes
  • Consultancy, Training & Localization needed for your success
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