One Utility Customer Information System. Many Possibilities.
Run utilities smarter. Reduce complexity, cost-to-serve, and churn with a modern, flexible Customer Information System that grows with your business.
Customer Expectations Are Rising. Legacy CIS Can’t Keep Up.
Disjointed systems, slow updates, and rigid workflows lead to high costs, low satisfaction, and poor visibility.
Slow onboarding.
Manual processes and outdated integrations delay activations and frustrate customers.
Poor data visibility.
Fragmented insights limit your ability to personalize service or act in real-time.
Disconnected experiences
Customers bounce between systems to manage bills, usage, and support.
The Core of a Future-Ready CIS
Start with modular deployment, then add acquisition and self-service on your schedule.
Modular by Design. Powerful at Every Step.
- Configurable platform modules. Start with what you need - billing, CRM, self-service, or all of them. Activate new modules as you grow, without disruption or reshaping.
- Seamless rollouts and integrations. Deploy in phases. Integrate with your current systems and scale at your pace, without impacting operations.
- White label energy retail solution. We deliver custom-branded experience. You launch portals and communications that match your brand, colors, logos, language, and tone.
Acquire and Grow Customers with Ease
- Customer acquisition. Accelerate acquisition with digital switching, instant quotes, and automated contract generation, built for both residential and commercial customers.
- Full customer lifecycle management. Manage everything from lead to renewal in one powerful CRM. Track contracts, usage, payments, and interactions across the customer journey.
- Sales & broker enablement. Equip internal teams and partners with tools to create and manage multi-site offers, generate quotes, and monitor conversion activity. Faster, smarter, and always compliant.
Optimize Customer Experience with Smart Self-Service
- Omnichannel Self-Service. Let customers manage bills, meter readings, and support requests anytime, anywhere via mobile and web portals.
- Live status and consumption data. Let consumers see live balances, and usage by site and meter point; compare periods with easy filters, and submit meter reads with built-in validation.
- Tailored experiences. Deliver role-based views, branded dashboards, and localized journeys for both B2C and C&I customers, fully integrated with your back-office systems.
Next-Level Billing for Modern Utilities
- Advanced utility billing. Automate invoicing across multiple services, tariffs, and customer types. Minimize errors, reduce costs-to-serve, and accelerate cash flow.
- Flexible payment and invoice bundling. Bundle invoices for multiple services or products, and track overdue balances. Offer various payment options with instant confirmation to reduce late bills.
- Reconciliation, settlements & nominations. Close the loop with built-in reconciliation workflows, settlement run comparisons, and nomination/renomination management.
Unify the Full Customer Lifecycle with a Comprehensive CIS
- Customer information management
- Contract management
- Billing information management
- Tasks and process management
- Alerts management
- Workplace customization
- Customer switching portals
- Quote generation
- Meter readings management
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Got questions? We've got answers!
Our FAQ section addresses your most common questions, providing clear, concise answers to help you understand how Methodia can benefit your business.
How does Methodia implement a CIS without disrupting operations?
Methodia run in parallel with your current utility systems, migrate data safely, and turn on modules step-by-step. Activate new modules as you grow, without disruption or reshaping.
What is a Customer Information System (CIS) software?
CIS is core software for utilities to manage customer data, contracts, billing, and payments, meter readings, processes and customer service. It connects front-office experiences with back-office operations. It can provide real-time data, improve billing accuracy and reduce errors, and improve customer satisfaction.
What are the benefits of a modular CIS for utilities?
With a modular customer information system (CIS) such as Methodia, you can start small and scale fast. It gives you the possibility to turn on only the modules you need (billing, CRM, self-service, analytics), mitigate risk, and align spend to value.
What should utilities look for in a CIS?
Choose a CIS that fits your operation today and scales tomorrow. Prioritize the following key features: Customer self-service portals, billing, sales and broker capabilities, meter readings, real-time reporting & analytics, switching capabilities, asset management, BI and more. Whether you’re a large utility or a startup, the right CIS helps you manage customer information, improve efficiency and accuracy.
Outpace the Competition with Smarter Utility Operations
Methodia’s utility software solutions are specifically tailored for gas, electricity, and other utility providers and keep you ahead, no matter how complex the challenge.