Where Exceptional Utility Service Meets Customer Experience
Modernize utility customer experience with connected portals, omnichannel notifications, and usage insights that make service simple. Deliver personalized UX with a purpose-built customer information system for utilities.
Utilities Are Feeling the Squeeze
Disconnected CIS and manual service raise costs, slow responses, and push customers to churn.
Data complexity / Data integration
Handling vast amounts of data from diverse sources, like smart meters and customer interactions, is complex and demands robust data management solutions. You need robust data utility tools to store it, clean it, and use it.
Legacy system
Data from older systems slows your teams, while manual updates leave everyone working from stale information, especially when customer data streams nonstop.
Rising Customer Expectations
Customers expect instant, transparent, personalized, consistent service across channels. Siloed data and slow processes trigger bill confusion, repeat contacts, lower trust, and weak digital adoption, raising cost-to-serve and churn.
Unified Customer Experience
Self-service portals, real-time data, and role-based tools that keep every interaction clear and consistent.
Deliver Consistent Customer Experience
- Utility Customer Self-Service Portals. Give your end-customers the tools to manage bills, readings, and inquiries with a easy-to-use Self-Service Portals and mobile app.
- Automated Service. Automate routine customer interactions, from account inquiries to service requests, significantly reducing manual tasks and empowering customers to manage their own utility services.
- Real-Time Data. Let customers see energy use, bills, and account status instantly, along with live balances and a searchable record of invoices and payments for every site.
Manage All Communications in One Place
- Multichannel alerts. Keep customers informed with proactive notifications across email, SMS, and mobile app. Deliver bill, payment, outage, and appointment updates on the channel customers prefer. Always timely, always consistent.
- Omnisearch CRM. Access a centralized 360 view. Find customer records instantly by email, name, or billing account, with full visibility into interaction history, open requests, balances and current status.
- Contract management, billing and meter data. Create and track contracts with versions and approvals, sync meter readings in real time, and get a full view into billing information.
Put Control in the Right Hands
- Role-based dashboards. Give each user the right view with role-based permissions, protect customer data while making work faster and clearer.
- Live status and consumption data. Let consumers see live balances, and usage by site and meter point; compare periods with easy filters, and submit meter reads with built-in validation.
- Reports, analytics & integrations. See detailed consumption reports by period, analyze trends and behaviors, and connect to internal/external systems so information stays consistent across tools.
- Customer switching portal. Make switching effortless with a short, step-by-step flow: verify details, confirm tariffs, capture consent, and start service fast with real-time status.
Improve Customer Satisfaction with Consistent, Transparent and Predictable Service
- Customer switching portals
- Quote generation
- Readings management
- Bills and payments
- Plans management
- Balance view
- Portal notifications
- Enquiry submission
- Energy consumption graphs
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Got questions? We've got answers!
Our FAQ section addresses your most common questions, providing clear, concise answers to help you understand how Methodia can benefit your business.
How does Methodia power utility customer experience?
Methodia provides a comprehensive suite of tools tailored for utility customer management. These include customer profiling, task and account management, meter readings, communication tracking, and detailed interaction history.
Does Methodia’s utility CRM integrate with existing systems?
Yes, our Customer Relationship Management (CRM) software seamlessly integrates with billing, meter reading, and self-service modules, ensuring data synchronization and consistency across the utility infrastructure.
What are the benefits of using Methodia’s utility self-service portals?
They give customers 24/7 control, pay bills, submit meter reads, view usage, check live balances, download invoices, and track requests on web or mobile. You cut call volume and handle time with real-time status and proactive notifications, improving satisfaction (and cost-to-serve) for both B2C and B2B.
How does better utility customer experience help my business?
Effective utility customer management lifts satisfaction while lowering cost-to-serve. Customers self-serve more and call less. Clear bills and timely notifications cut disputes and save time, while your teams resolve faster and churn declines.
Outpace the Competition with Smarter Utility Operations
Methodia’s utility software solutions are specifically tailored for gas, electricity, and other utility providers and keep you ahead, no matter how complex the challenge.