Dyce Energy Scales Multi-Supplier Energy Operations & Grows Its Customer Base 20x With Methodia
Sector
Energy supply and utilities
Quick highlights
20x customer base growth
Scaling the business on a platform designed to support multiple operating models.
400+ brokers enabled
A dedicated Broker Portal that connects partners across the sales lifecycle.
Connected customer operations
Billing, customer management, sales, payments, and communications brought together.
THE CHALLENGE
Growing across multiple business models without multiplying complexity
Dyce Energy was expanding across supplier, white-label, broker-led, and direct sales channels. Each brought different billing, commercial, and operational requirements.
The challenge? To support that growth without creating separate processes and systems for every model.
- Centralize energy data
- Improve analysis and reporting
- Increase transparency for members
METHODIA: THE SOLUTION
An integrated utility operational suite capable of supporting multiple energy business models
Methodia designed and delivered a connected platform capable of supporting different routes to market, sophisticated billing, and customer operations as the business continued to grow.
Advanced Energy Billing
Flexible B2B billing supports different customer, pricing, consumption, and supplier requirements from one environment.
Comprehensive Broker Portal
More than 400 brokers can manage opportunities and progress sales through a dedicated digital environment.
Connected Digital Customer Experience
Customers get convenient self-service access while, billing, payment, and operational processes stay connected behind the scenes.
Business Impact
With Methodia as its operational foundation, DYCE has expanded its customer base, broker network, and routes to market while keeping critical operations connected.
- 20x customer base growth
- 400+ Brokers managing sales through the portal
- Enabling operations across multiple business models
- Simplifying operations with connected customer and billing processes
About Dyce Energy
Dyce Energy is a UK business energy provider. It offers a wide variety of options for businesses looking to achieve their sustainable energy goals. The company offers business gas and electricity, renewable energy options, and digital tools that help customers manage usage, bills, and payments more easily.
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