TotalEnergies Gas & Power UK Launches a Future-Ready Self-Service Experience With Methodia
Industry
Energy supply and utilities
Quick highlights
Modern self-service experience
A customer-facing environment where new services and capabilities can be continuously delivered.
Accelerated digital transformation
A fully functional customer portal delivered alongside a major platform transformation programme.
Future-ready digital foundation
Designed to support future services from real-time interactions to AI-powered experiences.
THE CHALLENGE
Modernizing the core platform without putting customer experience on hold.
Core transformation was underway, but customers couldn’t be asked to wait. TotalEnergies needed a modern self-service experience that could move forward in parallel with the wider programme.
- Maintain digital continuity during transformation.
- Support customer migration to the new environment.
- Create space to validate and evolve future journeys.
METHODIA: THE SOLUTION
A customer-facing platform built to evolve with the transformation.
Methodia designed and delivered a new self-service platform that gave customers a consistent digital experience while creating room for future innovation.
Unified Customer Account Management
Customers get one place to access account information, balances, billing data, meter details and core services.
Digital Self-Service Operations
Customers can manage key account activities themselves, from meter readings and invoices to transactions and queries.
Flexible Reporting
Direct access to consumption data and reporting creates a foundation for real-time and AI-powered services.
Business Impact
The portal gave TotalEnergies Gas & Power UK a live customer-facing environment that could progress alongside the wider business and technology programme, ensuring a seamless customer experience throughout the journey.
- Enabled customer-facing transformation to progress alongside core platform modernization
- Provided a live environment for showcasing and validating future customer experiences
- Reduced risk during a major business and technology transformation
- Created a flexible foundation for future digital services and innovation
About TotalEnergies Gas & Power UK
Part of the TotalEnergies Company, TotalEnergies Gas & Power UK is a market leader in the UK gas supply market and also has been supplying electricity. TotalEnergies Gas & Power now supplies over 200,000 sites across all market sectors: small and medium businesses, large industrial and commercial companies, as well as the public service and non-profit organisations.
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Learn how Methodia can help modernize customer operations without putting customer experience on hold.