Our Solutions

Tap into New MarketsGrow your Profit MarginsEnter the Micro-services EconomyExplore Other Opportunities

With the global Utility markets getting more and more liberalized, companies take new paths to bundle, cross-sale and re-bundle their services to attract new consumers and generate additional revenue streams. This complete change in the Utility industry paradigm, puts you in a unique competitive position. We can help you ride the wave and establish successfully your own Utility brand in no time, as we have helped many new entrants in the Utility and Telecom industries, regardless of their experience in this vertical.

Worry not, as we take full responsibility for managing end-to-end all your Utility back-office business processes, retaining utmost cost efficiently and superb experience for your customers. Easy as that.

In case you are an existing Utility or Telecom company you might find yourselves constantly fighting with numerous threats from economic and geopolitical environment. And you might consider optimizing your internal and external processes, contain unnecessary costs, improve the overall performance and resource allocation.

Our full-fledged solutions are specifically designed to help you achieve long-term sustainability and undisputed market advantage. Want to be ahead of your business? We can show you how.

Whatever your portfolio might be, Micro-services allow you to cross-sell and up-sell, monetizing on the enhanced value chain you create.

Take the opportunity to tap into new revenue streams with us helping you to bundle your most relevant Micro-services with our unique platform, or selling our Micro-services through your platforms.

With strong industry credentials and the diversity of customers we’ve had over the years, we leverage our know-how, hands-on experience, and solutions to provide whole new perspectives plus significant value for you. Our Business Excellence methodology has been widely recognized for analyzing, developing, and implementing tailored solutions that resolve some of  the industry’s most complex issues of today.

If you are on the lookout for some industry-specific solution, we’d be more than happy to discuss viable approaches with you. Simply drop us a few lines in the Contact Form below and we’ll get in touch with you shortly.

Our Products

Some of the self-service portal features you would love

MY READINGS

Manage and track your meter readings from a single place, quickly and in a 'no-frill' manner.

MY PAYMENTS

Stay in tune with your current balance and full history of your payments and monthly invoices.

MY USAGE

Track and compare your service usage month by month, and be one step ahead with your planning.

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Utility & Telecom Solutions Suite for your competitive advantage!

Core modules and features of the full back-end system

CUSTOMER ONLINE PORTAL

CUSTOMER ONLINE PORTAL

Complete history of Invoices and Payments. Full overview of the user's consumption. Automated online requests for new Products & Services.

CRM MODULE

CRM MODULE

Customer acquisition, segmentation and complete Customer Service automation, enabling market segmentation, marketing campaigns plus superior pre-sales and after sales servicing. Ability to bundle products through a single interface and consequently roll them out.

BILLING MODULE

BILLING MODULE

Rating, billing and processing of high volumes of data linked to the required granularity. Invoicing process that consolidates all charges by value, volume or duration, resulting in a balanced management of clients liabilities.

CUSTOMER SWITCHING FORM

CUSTOMER SWITCHING FORM

Step-by-step user friendly guide to get you through the switching process quick and easy. Energy saving calculator included as well.

PLANNING MODULE

PLANNING MODULE

Planning and monitoring of the enterprise's strategic horizon though comprehensive financial and controlling tools. Highest level of utilization of company's resources and activities.

ENTERPRISE ASSET MANAGEMENT

ENTERPRISE ASSET MANAGEMENT

Comprehensive planning and monitoring of procurement, roll-out and maintenance of all company assets. Optimal life-time management of the physical assets to maximize business value.

MOBILE APP FOR ASSET MANAGEMENT

MOBILE APP FOR ASSET MANAGEMENT

Get ahead with a real-time planning and monitoring of all assigned tasks for your company's Assets. Mobile means easier.

BPM MODULE

BPM MODULE

Overall visualization of the complete set of business processes, including technology architecture, covering not only all associated systems but their integration and communication processes as well.

SCADA MODULE

SCADA MODULE

High efficiency in the management and maintenance of network elements as well as indication of pre-fault and emergency situations. Great optimization of costs related to distant metering of network elements and faults identification.

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Utility & Telecom Solutions Suite gets you ahead!

The Data Flows essentials you can't do without

DATA FILES EXCHANGE

Industry specific files containing core customer data to help the involved market players provide timely and flawless switching process.

BUSINESS PROCESS MANAGEMENT

Allows for smooth and frill-free overview and management of the complex industry business processes.

THIRD PARTIES INTEGRATION

Enables service integration with multiple third parties via all standard protocols available.

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Utility & Telecom Solutions Suite for your success!

Components you would want to have

Customer Dashboard

All major customer details nicely gathered in one place. Allows for complete customization of the visualized customer data.

Customer Management

Powerful component that enables handling of customer's information, including products & services attribution.

Customer Communication

Comprehensive tool to track and manage the extensive volumes of communication data related to the customers.

Customer Switching Form

Highly customizable automated 'step-by-step' form to help a customer go through the switching process nice and easy.

Invoice Management

State-of-the-art tool enabling complete management of all generated invoices, including various custom filters and reports.

Invoice Formatting

Very handy component that allows enhancement of the Invoices' design and application of various formatting styles.

Discount Management

Configure, edit, apply and manage various discounts for attributed Products and Services via this sophisticated tool.

Marketing Bundles Management

Best-of-breed CRM component to enable creation and flexible management of multiple Product/Service bundles.

Collection

Core Billing component that accounts for the Collection process execution logic in the system and manages all rules assigned.

Live Billing

Near real-time billing is essential for the superb customer experience. This ultimate component provides info about charges as they occur.

Marketing Campaigns

Communication with customers is crucial for businesses. This component makes it easy to manage e-mail campaigns and communication channels.

Templates Creator

Create unique templates and add personal visual touch to your communication with customers.

Alerts & Notifications

Integral component allowing to optimize work-loads by automating alerts and system notifications related to Asset M&S planned activities.

Geographic Information System (GIS)

This useful component supports day-to-day work management tasks and provide a broader context for assets and resource management.

Asset Dashboard

This fully customizable tool provides detailed overview of Asset-related activities, thus helping companies optimize their resource planing and decision making.

Query & Case Management

An essential component that supports the bilateral communication between customers and providers, providing various interfaces like web, mobile, etc.